Upgrading member plan

Get Support
1

I have 80$ credits but cannot upgrade my plan with it, it says you have active sub but I do cancelled my active sub. Also cannot remove my credit card despite my sub cancelled

2

Please send a screenshot of the upgrade issue so we can identify the cause.
Please provide your Team ID, located as indicated in the picture.

CleanShot_2024-11-05_at_09.38.252x.png
CleanShot_2024-11-05_at_09.38.252x.png2140×1194 147 KB

CleanShot_2024-11-05_at_09.38.252x.png
CleanShot_2024-11-05_at_09.38.252x.png2140×1194 147 KB

3

I already cancelled my existing sub and also it is not even active Muriel Barbery

image.png
image.png714×492 32.7 KB

image.png
image.png1885×926 264 KB

image.png
image.png714×492 32.7 KB

image.png
image.png1885×926 264 KB

4

Your payment failed in May due to insufficient credit card balance during your subscription.
Your subscription is now canceled, and you can attempt to click ‘Upgrade’ at this time.