I used a custom domain name to open the document, but it felt very slow. Is it a server problem? Is there anything I can do to speed things up?
Yu Thanks for using our service and letting us know about the issue.To help us figure out what’s going on, we need a little more information. First, could you tell us how you’ve set up your custom domain? Providing the details, or letting us test it, would really help us diagnose the problem.
Hi Emily ，my domain is in cloudflare，this is my docs : https://docs.a1d.ai/ , The domain name configuration method is configured according to the tutorial. Now every time I open it, it takes about 5 seconds. This is a very poor experience for my users.
If I buy the pro paid plan, will it increase my opening speed?
Hi! Yu Thanks for your continued interest and support. We’re excited to share that we’re currently optimizing performance to make the initial screen load much faster and improve your overall experience. These improvements will make everything quicker and smoother. Stay tuned!
Also, we noticed you’re still using our default document data. To better suit your needs and speed things up, we recommend replacing it with your own. Our default document has many images, which can slow loading, especially on slower connections.
Thanks Emily , will my access be faster if I choose the paid plan?
Yu Thanks for asking about our paid plans and your interest in faster access.Just to clarify, our current paid plans don’t offer faster speeds or priority service. All plans have the same performance; upgrading won’t make things any quicker. We’ll let you know right away if we introduce anything that speeds things up.