Blank Screen Issue When Accessing the Project
Hello,
When I access my project and click on it, a blank screen appears with no content loading. Could you please assist in resolving this issue? Any guidance or steps to help fix this would be appreciated.
Thank you.
Karan
Hi, may I ask what browser you are using?
Hi, we are using Opera Browser, but we are experiencing the same issue in your desktop application as well.
We don’t think the issue is related to the browser.
May I inquire about your computer system? Have you downloaded the latest version from the official website?
We are not experiencing the issue on just one computer. Additionally, we are using the latest version, and we encounter the same issue not only in the desktop application but also when accessing it via the web.
- Could you please try accessing Apidog through Chrome?
- Does the black screen appear when you attempt to access a specific project, or does it happen with all projects?
- When did you start experiencing the black screen issue upon accessing projects?
- Could you provide some examples of your system information?
We are encountering the same issue on Chrome as well. We noticed the issue today. It only occurs with a specific project; our other projects are working fine without any problems. Here is the project link: Apidog
Umut Thank you for the detailed bug report. We have addressed this issues and are targeting a hotfix release for tomorrow. If any further issues arise, the fix will be released within this week.
Umut Please try refreshing the page or restarting the desktop client to regain access. Our backend service fix should now be in effect.
The issue has been resolved, and I would like to thank you for the actions you’ve taken.