Billing Failure

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1

Our billing failed because of an expired company card, and our package got downgraded, but I can’t change package now. We want to switch to the Monthly Basic Plan, it won’t let us.

Console shows a 403 error on checkout-session

Request

{"teamId":78139,"priceId":"price_1NbDppJDFA2sxBVcmjLwsGlO"}

Response

{"success":false,"errorCode":"403027","errorMessage":"Team subscription existed"}
2

Hello Alan, could you please sent a email to [email protected] with your Apidog registered email to verify your identity? Then we’ll help to fix your plan.

3

Done.

4

Hello Alan, your yearly subscription is canceled and refunded. You can now subscript the monthly plan.

5

Thanks